Front Desk SOP Starter Pack

Faster check-ins, higher upgrades, consistent recovery—clear SOPs your team can follow today.

You’ll get

  • Check-in flow with ID, payment, and upsell checkpoints
  • Upsell scripts (late checkout, upgrades, add-ons)
  • Complaint recovery flow (LEARN model)
  • Less training time for new hires
  • More upgrades and ancillary revenue
  • Consistent service recovery and fewer escalations

Free • PDF/Docs

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[fluentform id=”REPLACE_WITH_FORM_ID”]
Fluent Forms setup Fields: First Name, Email, Property Type (Hotel/B&B/Vacation Rental/Other), Country Hidden fields: utm_source, utm_medium, utm_campaign, utm_term, utm_content, resource_id=front_desk_sop Integration: Add to GetResponse list “Hotelier Helpcast – Resources” Tags: resource_freebie, front_desk_sop, top_of_funnel Confirmation redirect: /resources/front-desk-sop-success Success page with 24-hour upsell (Elementor-ready HTML)

Your Front Desk SOPs Are Ready

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Download SOP Pack (PDF/Docs)

Quick wins

  • Print the check-in flow at the desk
  • Role‑play the upsell scripts for 10 minutes per shift
  • Post the service recovery flow in the back office

Turn Front-Desk Wins into Revenue Wins

Standardize service at the desk—and systemize revenue across your property. The Revenue Management Toolkit helps you set smarter rates, protect parity, and plan promos that fill soft periods.

$129 • Save 15% with code RESOURCE15

Offer ends in 24h 00m 00s.

Apply Coupon & Add to Cart See What’s Inside

Toolkit highlights

  • Advanced pricing calculator (LOS + booking window)
  • Comp set tracker + parity audit
  • Promo planner with ROI tracking