Description

The Operations SOP Library – Designed for Independent Hotels

Running a hotel without clear systems can feel like juggling flaming torches. That’s why we created the Operations SOP Library — a complete, practical toolkit of ready-to-use Standard Operating Procedures (SOPs), checklists, and logs.

This library helps independent hotels bring consistency, safety, and service excellence across all departments — without spending months writing SOPs from scratch.

What’s Inside:

• Front Desk SOPs
  • Check-in (standard + groups)
  • Upsell SOP + script cards
  • Complaint Recovery SOP (LEARN model) + resolution log
  • Check-out (express + late)
  • Cash Handling SOP
  • Phone & Email Standards SOP
  • Lost & Found SOP + log
  • Shift handover log
  • Incident log
  • Property Policies one-pager

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• Housekeeping SOPs
  • Room cleaning SOPs (stayover + departure)
  • Housekeeping QC SOP (inspection standards)
  • Linen & amenities par SOP
  • Housekeeping cart setup SOP
  • Deep clean SOP
  • QC checklist
  • Turnover timer sheet
  • Damage/maintenance report slip

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• Maintenance SOPs
  • Preventive maintenance SOP (PM schedule by asset)
  • Room out-of-order SOP
  • Vendor access SOP
  • Emergency response SOP
  • PM schedules
  • Vendor log
  • Work order log

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• Night Audit SOPs
  • Night audit checklist
  • No-shows & rate checks SOP
  • Backup & data export SOP
  • Exceptions log

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• Safety & Incident SOPs
  • Incident reporting SOP
  • Fire & evacuation SOP
  • Guest room entry SOP (Do Not Disturb protocol)
  • Data security & PCI basics SOP
  • Incident report form
  • Evacuation roles sheet

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• Training & Handover SOPs
  • New hire onboarding SOPs (front desk, housekeeping, maintenance)
  • 30/60/90-day plan templates
  • Daily huddle SOP (agenda + KPIs)
  • Shift handover SOP
  • Onboarding checklist
  • Handover log
  • Daily huddle board template

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Formats Included

• PDFs: Print-ready for binders and training
• Google Docs: Editable templates (Make a Copy to customise)
• Google Sheets: Logs, checklists, and trackers

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Why It Works

✅ Saves months of work — everything is pre-built
✅ Ensures consistency across all shifts
✅ Covers compliance, safety, and guest experience
✅ Easy to edit and brand for your hotel