Description

The Operations SOP Library – Designed for Independent Hotels

Run your hotel like a pro—without starting from scratch.

The Operations SOP Library is your complete plug-and-play system for smooth, consistent operations across every shift. Built specifically for independent hotels, this toolkit gives you everything from detailed Standard Operating Procedures (SOPs) to editable checklists, logs, and supervisor tools.

Whether you manage a 15-room boutique or a full-service inn, this library helps your team deliver the same professional experience—day after day.

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💼 What’s Inside

• Front Desk SOPs: Check-in/check-out, upsells, cash handling, complaint recovery, and handover logs.

• Housekeeping SOPs: Cleaning standards, inspection checklists, damage reports, and turnover timers.

• Maintenance SOPs: Preventive maintenance, work order logs, vendor access, and emergency response.

• Night Audit SOPs: PMS close, no-show and rate checks, data exports, and exception tracking.

• Safety & Incident SOPs: Fire and evacuation procedures, data privacy, and reporting forms.

• Training & Handover SOPs: Onboarding templates, daily huddle guides, and supervisor coaching sheets.

• Bonus Add-Ons:
  
  – Sustainability & Green Operations Toolkit
  
  – Crisis & Risk Management Toolkit
  
  – Guest Experience Consistency Pack
  
  – Automation & Tech Integration Resources

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🧰 Formats

• Print-ready PDFs for quick rollout and staff training binders

• Editable Google Docs + Sheets (Make-a-Copy links) for instant personalisation

• Includes: Supervisor Guide, Training Matrix, and Quick Rollout Plan

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🕒 Who It’s For

Perfect for:

• Independent hotels, motels, and boutique inns

• New managers building structure

• Owners wanting consistent standards across teams

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💡 Why You’ll Love It

✅ Saves weeks of setup time — ready-to-use templates.

✅ Keeps staff aligned — every shift, every guest.

✅ Builds professionalism and accountability.

✅ Editable and flexible for your property size.

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📦 License

Single-property licence. May be copied and adapted internally for your hotel.