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Read more about the article The Psychology of the Hotel Repeat Guests: What Really Brings Them Back?-110

The Psychology of the Hotel Repeat Guests: What Really Brings Them Back?-110

  • Post author:Gerry MacPherson
  • Post category:Hotelier Helpcast/Guests
  • Post last modified:February 21, 2026

How Can Independent Hotels Encourage Repeat Guests Without a Loyalty Program? Discover easy, low-cost ways to create emotional loyalty that brings guests back. Don’t forget to subscribe to the Hotelier…

Continue ReadingThe Psychology of the Hotel Repeat Guests: What Really Brings Them Back?-110
Read more about the article Are You Working On Your Hotel Business or Just In It?-109

Are You Working On Your Hotel Business or Just In It?-109

  • Post author:Gerry MacPherson
  • Post category:Hotelier Helpcast/Operations
  • Post last modified:February 17, 2026

Running your hotel shouldn’t feel like treading water with bricks in your pockets. In this episode, I’ll show you how hotel owners can regain control of their hotel business without…

Continue ReadingAre You Working On Your Hotel Business or Just In It?-109
Read more about the article How to Spot Hotel Burnout Before It Wrecks Your Property-108

How to Spot Hotel Burnout Before It Wrecks Your Property-108

  • Post author:Gerry MacPherson
  • Post category:Hotelier Helpcast/Operations
  • Post last modified:February 9, 2026

Hotel burnout doesn’t show up with fireworks, it shows up with forgetfulness.I’m going to share the subtle signs and what to do about them before they become a breakdown. 🎥…

Continue ReadingHow to Spot Hotel Burnout Before It Wrecks Your Property-108
Read more about the article How Can Small Guest Experience Changes Boost Hotel Reviews?-107

How Can Small Guest Experience Changes Boost Hotel Reviews?-107

  • Post author:Gerry MacPherson
  • Post category:Hotelier Helpcast/Guests
  • Post last modified:February 2, 2026

You don’t need a doctorate degree in phycology to design a plan for your guests. Simple moments shape lasting impressions. I’m going to share how to change your guest experience…

Continue ReadingHow Can Small Guest Experience Changes Boost Hotel Reviews?-107
Read more about the article How to Tell If Hotel Stress Is the Business — Not You-106

How to Tell If Hotel Stress Is the Business — Not You-106

  • Post author:Gerry MacPherson
  • Post category:Hotelier Helpcast/Operations
  • Post last modified:January 27, 2026

Feeling stretched doesn’t mean you’re failing as an owner. I want to help owners stop personalising structural pressure. Why Hotel Ownership Feels Overwhelming Today If this feels familiar, you’re not…

Continue ReadingHow to Tell If Hotel Stress Is the Business — Not You-106
Read more about the article How Can You Use Pre-Stay Emails to Wow Your Guests?-105

How Can You Use Pre-Stay Emails to Wow Your Guests?-105

  • Post author:Gerry MacPherson
  • Post category:Hotelier Helpcast/Marketing
  • Post last modified:January 20, 2026

Your guest experience doesn’t start at check-in—it starts in their inbox. In this episode, I’ll share how to write pre-stay emails that feel personal and polished. You’ve got one shot…

Continue ReadingHow Can You Use Pre-Stay Emails to Wow Your Guests?-105
Read more about the article A Year in Review 2025: Hotel Wins, Lessons & What’s Next-104

A Year in Review 2025: Hotel Wins, Lessons & What’s Next-104

  • Post author:Gerry MacPherson
  • Post category:Hotelier Helpcast
  • Post last modified:January 10, 2026

Looking to build on your 2025 success? Discover how smart hoteliers plan for even better results in 2026. Before we dive in—don’t forget to subscribe and tap that bell so…

Continue ReadingA Year in Review 2025: Hotel Wins, Lessons & What’s Next-104
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About Me

About Me

Hotelier Helpcast

Supporting independent hotel owners with practical training, proven systems, and strategic tools to boost bookings, streamline operations, and create memorable guest experiences, all while helping you run your property with more confidence and less stress.

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Recent Posts

  • Hotel Review Response Examples: How to Reply Like a Pro-138
    Hotel Review Response Examples: How to Reply Like a Pro-138
    September 1, 2026/
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  • How to Get More Hotel Reviews: 5 Simple Ways to Earn 5 Five-Star Reviews-137
    How to Get More Hotel Reviews: 5 Simple Ways to Earn 5 Five-Star Reviews-137
    August 25, 2026/
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  • Hotel Guest Communication: 7 Mistakes Costing You Five-Star Reviews-136
    Hotel Guest Communication: 7 Mistakes Costing You Five-Star Reviews-136
    August 18, 2026/
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  • Hotel Guest Communication: 7 Ways to Improve Guest Experience-135
    Hotel Guest Communication: 7 Ways to Improve Guest Experience-135
    August 11, 2026/
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  • 5 Ways to Make Hotel Guests Feel Special (Without Spending More)-134
    5 Ways to Make Hotel Guests Feel Special (Without Spending More)-134
    August 4, 2026/
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